GreenBet Casino – Licence and Fair Play

What the licence covers

The Anjouan regime requires the operator to be a registered company with identified directors, to apply know-your-customer checks before payouts, to segregate player balances from operating funds, to use games from certified suppliers and to maintain a complaints procedure. It is a lighter framework than the Malta Gaming Authority or the UK Gambling Commission, with less public enforcement history, and players should understand that dispute resolution relies primarily on the operator's own process and, failing that, on the licensing authority's complaint channel.

• Operator: TETARON LIMITED.
• Licence number: ALSI-202411073-FI2.
• Scope: sportsbook, casino, live casino, instant games.
• Requirements: KYC, segregated funds, certified games, complaint handling.

Game fairness

Slots and RNG table games are delivered by their studios through certified aggregation platforms. The random number generators are tested by independent labs such as iTech Labs, GLI and BMM, and the RTP shown in each game card is the figure certified for that configuration. The casino cannot alter outcomes of third-party games. Crash and instant games from Spribe, Smartsoft and Turbo Games add provably fair verification: each round's result is derived from a server seed committed in advance and client seeds, and the data to verify any round is available inside the game. Live dealer games are physical: real wheels, real cards, cameras on every angle.

Data and funds protection

Connections use TLS encryption throughout, documents are stored under the privacy policy and shared only with the regulator on request, and payment details are handled by the payment providers rather than stored on the casino's servers. Player balances are kept apart from company funds as required by the licence. Two-factor login, session management and withdrawal confirmations protect the account from unauthorised access; the login page describes how to enable them.

Complaints procedure

1. Raise the issue in live chat and note the ticket number.
2. If unresolved, email the complaints address in the footer with the ticket number, account ID and a description. The operator commits to a written reply within a set period.
3. If still unresolved, escalate to the licensing authority through the contact given in the licence record.

Keep screenshots and transaction IDs from the start; they shorten every stage. Bonus disputes are the most common category and almost always come down to a term in the bonus rules, so reading the bonus page before playing avoids most of them. Account safety and limit tools are on the responsible gambling page.