GreenBet Casino – Frequently Asked Questions

Access and account

The site does not open. What do I do? Your provider is probably filtering the domain. Use the link on the mirror page, the Android app or a public DNS resolver. The account is the same on every address.

Can I register without a phone number? Yes, by email, social profile or one-click. Add a phone later for SMS confirmations on withdrawals. See the registration guide.

I forgot my password. Use the recovery link under the login form with your phone or email. The login page covers the cases where codes do not arrive.

Can I change my currency? No. The currency is fixed at registration.

Is there an iPhone app? There is a web app added from Safari. It has the full functionality of the Android app except automatic mirror switching.

Bonuses

• Which welcome bonus should I take? Sports players take the deposit match with accumulator wagering; casino players take the package with free spins; players who want unrestricted withdrawals take neither. Details on the bonus page.
• Why has my wagering bar not moved? You are probably playing live or table games, which contribute little or nothing. Switch to slots.
• Can I cancel a bonus? Yes, in the bonus tab. Bonus funds and bonus winnings are removed; the real balance stays.
• Where do I enter a promo code? On the registration form or in the cashier before the first deposit. See the promo code guide.
• What is cashback? A weekly return of 5 to 11 percent of net losses depending on your VIP level.

Payments

How long do withdrawals take? Minutes to mobile money and crypto for verified accounts, up to a few business days to cards and banks. See the withdrawal page.

Why is my withdrawal pending? Most often verification is incomplete or a bonus is active. The account shows the reason; the verification guide explains what to upload.

Is there a deposit fee? Not on the casino side. Mobile money operators and banks may charge their own fees.

Can I withdraw to a friend's M-Pesa? No. Payouts go only to methods in the account holder's name.

My deposit has not arrived. Wait ten minutes, check the cashier history, then send the operator's confirmation to live chat. The deposit page has the full procedure.

Games and safety

• Are the games fair? Games come from licensed studios with certified random number generators; crash games are provably fair. See the licence page.
• Can I predict Aviator? No. The result is committed before the round starts. Prediction apps are scams. The Aviator guide explains why.
• Can I play for free? Demo mode is available on most slots and RNG table games without registration.
• How do I set a deposit limit? In the responsible gambling section of the account; it takes a minute. See the responsible gambling page.
• How do I contact support? Live chat from any page, or email for documents and complaints. The support page lists the channels.